Feature
Reply with AI — Answer a Customer’s Question List From Your Own Documents
A customer sends a message with many questions. Paste it, choose the documents that hold the answers, and get a suggested answer for each question — with the page it came from. You use, edit or skip each one; nothing is sent on its own.
Free to try. The example needs no sign-up.
What Reply with AI gives you
One question at a time
The message is split into its questions. You work through them one by one — suggest, use, edit or skip — and the reply builds itself.
Answers from your documents, with the page
The AI reads only the PDFs, pictures and notes you choose for the reply and shows where each answer was found. When the documents do not have it, it says so.
Send a document with the answer
Tick a document on a question and a link goes into the reply — it works for two days, and only for documents you chose to share.
From the inbox or from an email
Open it on a conversation in your Answe inbox and send the reply there, or paste a message you got by email and copy the reply back.
Private by design
Your documents are stored privately in the EU. Only you can open them; nothing is shared unless you tick it for a customer.
How it works
Reply with AI — Answer a Customer’s Question List From Your Own Documents
Introduction
Some messages are not one question but a list: a buyer asks six things about an apartment, a party asks about the private room, allergens and the deposit, a homeowner wants to know what a quote covers. Reply with AI takes such a message, splits it into its questions, and suggests an answer for each one from the documents you choose — with the page the answer came from. You go through the questions one at a time, use, edit or skip each answer, and the reply builds itself. Nothing is sent without you.
How It Works
1. Paste the message
Open Reply with AI from the left rail, or press Reply with AI on a visitor's message in your inbox. Paste the message (email, WhatsApp, a form on your site — any text) and remove anything that should not go to the AI. Press Next: the AI lists the questions it finds. You can change the wording of any question or add one it missed.
2. Choose the documents
Under the message, choose the documents that hold the answers: pick from your documents, or add a PDF, a photo or a note you write. Only the documents chosen for this reply are read. In the inbox, the documents attached to that question start chosen.
3. Suggest, use, copy
Open a question and press Suggest an answer. The AI answers from the chosen documents and shows where it found the answer — the document and the page. If the documents do not have it, it says so instead of guessing. Write the answer yourself if you prefer. Then Use this answer or Skip; the next question opens by itself.
The reply on the right is assembled from the answers you used, word for word, with the sources. Copy it into your email, or — from the inbox — send it into the conversation.
Sending a document with an answer
When a customer asks for a paper, tick it on that question: a link goes into the reply. The link works for two days and only for documents you chose to share; untick it to switch it off.
Your documents
Documents (Content → Documents) lists every file and note you have added: on a question, or as your own documents for pasted messages. Open or delete them there, or add new ones. Documents are stored privately in the EU; only you can open them, and nothing is shared unless you tick it for a customer. The same documents feed a question's AI agent action.
Try it
answe.com/reply shows the tool on example messages — a buyer's list, a group booking, a quote follow-up, a new member's questions — without signing up. Your own messages and documents need an account; they stay yours.
Related
- Chat Inbox — Where Reply with AI opens on a conversation
- AI Agents — Answer visitors automatically from a document you attach
- Widgets — The question pages customers write to
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Frequently asked questions
Does the AI send anything to my customer?
No. Every suggested answer waits for your “Use this answer”. The reply is assembled from the answers you approved, word for word, and you send or copy it yourself.
What does the AI answer from?
Only the documents you choose for that reply — PDFs, photos and notes you wrote. It is not trained on your content; it reads the documents you attach, and shows the page an answer came from.
What kinds of messages is it for?
Any message with several questions: a buyer’s list about an apartment, a group booking, a quote follow-up, a new member’s questions. Try the examples on the page.
Can I share a document with the customer?
Yes. On a question, tick the document and a link goes into the reply. The link works for two days; untick it to switch it off.
What does it cost?
It is part of your Answe account, free to start, with a daily allowance of suggestions.