Same answer every time
Staff reply from the policy, not from memory, so customers get a consistent story.
For online stores
"Where's my refund?" Answer from your own return policy.
Paste the customer's email. Pick your return policy and product docs. Answe suggests an answer for each question with the source. You approve before anything is sent. Free to start.
Before
The inbox you know
I returned the jacket last week. Where is my refund?
Let me check with the warehouse...
…different answer every time, depending who replies
After
One reply from your policy
Refunds for unused returns land within 14 days of arrival (Return policy, p. 2). Yours was scanned yesterday.
✓Cited and approved
Source: Return policy, p. 2
You tapped Use this answer
Why store owners use it
You stay in control
Nothing is sent on its own. You edit, skip or use each suggested answer.
Your documents stay yours
Only the files you pick are read. They stay private in the EU.
How it works
- Paste the messageDrop in the refund or return email from your inbox.
- Pick your documentsReturn policy, shipping terms, product manual. Only those are used.
- Approve and copyEach question gets a suggested answer with the page it came from. You decide what goes out.
Does this send emails for me?
No. Answe suggests answers. You approve and send from your own inbox.
What if the policy does not cover the question?
It says so instead of guessing. You can still write your own reply.
Do customers need an account?
No. This is for how you answer them. They keep emailing you as usual.
Is there a free plan?
Yes. Free to start, with a daily allowance of suggestions.