From the chart, always
Answers cite your allergen list, so staff are not guessing mid-service.
For restaurants and cafes
"Is the pesto nut-free?" Answer from your allergen chart, not from memory.
Paste the guest message from Instagram, email or a booking. Pick your allergen chart and menu. Answe answers each question with the source. The manager approves. Free to start.
Before
A DM during service
Is the pesto nut-free? Also gluten in the fries?
Hang on, checking with the kitchen…
…answer depends who is on shift
After
Reply from the chart
Pesto contains pine nuts (Allergen chart, row 12). Fries are gluten-free if cooked in the dedicated fryer (Menu notes, p. 1).
✓Cited and approved
Allergen chart · Menu notes
Manager tapped Use this answer
Why kitchens use it
A person still signs off
Nothing goes out without approval. That matters for allergies.
Also for group bookings
Paste the long email. Answer each question from menu and group terms.
How it works
- Paste the guest messageInstagram DM, email, booking form, or WhatsApp text.
- Pick chart and menuAllergen matrix, menu PDF, group booking terms.
- Manager approvesSuggested answers with sources. Send only what you trust.
Is this a substitute for allergen training?
No. It helps you quote your own chart. Staff training and kitchen practice still matter.
Can I use a photo of the paper chart?
Yes. Photos and PDFs both work.
What if the chart is silent on a dish?
It says the documents do not have it, instead of inventing an answer.
Is there a free plan?
Yes. Free to start, with a daily allowance of suggestions.